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Assistant Manager - Operations
WNS
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Roles and Responsibilities:
Operational Parameters
Operational Parameters
- To move between leadership role and team member role as required
- Actively drive Brainwave activities
- To ensure appropriate and timely escalations to immediate superiors
- Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
- Handle escalations.
- Provide inputs on process and system to the team members.
- Ensure compliance with internal policies and procedures, external regulations and information security standards.
- Ensure completion of the Internal and External Calibration sessions
- Conduct team huddles.
- Ensure that Regulatory and compliance defects are zero or tend to zero.
- Establish peer-to-peer relationships with the onshore business.
- Ensure complete, transparent and frequent communication with the business.
- Adhere to the communication plan and rigor as agreed with the business.
- Ensure on time logins and schedule adherence.
- Work on Internal and External stakeholder reporting.
New Hire Orientation and Team Connect
- Assist new hires such that they are productive on the floor in the shortest possible time frame.
- To coach and provide feedback to consultants who are not meeting their targets or meeting the threshold
- To help consultants to resolve queries and provide floor support. To identify process Gaps and suggest improvement measures.
- Help new Joiners in their Nesting Phase and be a backup for supervisors in their absence.
- Will lead and support Six Sigma projects to improve process performance on a consistent basis.
- Encourage others on the team to identify barriers to team functioning and suggest remedies.
Qualifications
- Graduate in any stream with more than 2 years of overall experience.
- Prior exposure in Insurance & Motor Claims Lodgments in Australian/New Zealand domain would be desirable.
- Cur
Employment Type: Full Time, Permanent
Functional Areas: Customer Service & Operations
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People are getting interviews at WNS through
People are getting interviews through
(based on 675 WNS interviews)
Job Portal
Walkin
Referral
Company Website
Recruitment Consultant
Campus Placement
32%
20%
19%
6%
4%
3%
16% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What Assistant Manager Operations at WNS are saying
Rating based on 89 Assistant Manager Operations
reviews
Anonymous · Operations
in Gurgaon / Gurugram, Haryana
Likes
Nothing
Dislikes
Upper Management is poor
Read 89 reviewsAssistant Manager Operations salary at WNS
reported by
457
employees
with 4-15
years exp.
₹4
L/yr - ₹12.2
L/yr
10%
more
than the average Assistant Manager Operations Salary in India
View more details
What WNS employees are saying about work life
based on 10.5k employees
Flexible timing
Monday to Friday
No travel
Day Shift
WNS Benefits
Submitted by Company
Job Training Health Insurance Soft Skill Training 
Cafeteria
Submitted by Employees
View more benefits 
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WNS Pune Office Locations
Pune Office
WNS Global Services, 3rd to 7th Floor, Wing A & B, Tower 1, Cyber City, Magarpatta City, Hadapsar
Pune
Maharashtra 411013
Maharashtra 411013
Pune Office
WNS Business Management Consultant, 104, Sakore Nagar Road, Sakore Nagar, Viman Nagar
Pune
Maharashtra 411014
Maharashtra 411014
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