Assistant Manager - RM Enablement and Knowledge and Learning

At EY, you ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Career Family:Risk Management Services

Role Type: Assistant Manager

Assistant Manager, RM Enablement and Knowledge Learning - Risk Management Services

At EY, you ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

This is a role that requires incumbent to own execute a variety of global processes related to compliance monitoring of engagements across Service Lines on Legal Regulatory requirements EY Policy requirements. The candidate should be comfortable working in an unstructured complex environment requiring out of the box thinking, logical reasoning, sound verbal written communication skills, ability to make prompt yet well-informed decisions.

The opportunity

The RM Enablement and Knowledge Learning team play a crucial role in driving the compliance for Risk management mandatory trainings. Our primary responsibilities include generating reports and providing end to end learning support for various Global and Regional Risk Management training projects.

This is a great opportunity to be part of a leading firm whilst being instrumental in contributing to strengthening of quality framework of the firm.

The Assistant manager will be responsible for team management, overseeing productivity, ensuring quality of service, managing operational aspects of the process, reporting, performance management, and the development of team members.

Your key responsibilities

Technical Excellence

• Apply subject matter expertise to the compliance monitoring for Knowledge learning process.
• Develop and implement strategies to monitor and report on mandatory training compliance across all regions.
• Stay abreast of changes in compliance regulations and mandatory training requirements, and ensure the team is informed and trained accordingly.
• Act as a liaison between Global and regional stakeholders and the team members.
• Guide the team in process management and streamline data management and reporting.
• Ensure that reporting requirements are completed accurately and on time.
• Lead the recruitment and team engagement activities.
• Demonstrated ability to manage and lead teams, execute against project plans, and interact with leadership and stakeholders.

Client Management

• Drive business development scope expansion conversations with Clients
• Responsible for addressing resolving service delivery issues / escalations

People Management

• Sensitivity to and appreciation for diverse cultures and perspectives, which is important in a global organization like EY.
• The ability to work effectively with others, both within the team and across different departments or functions.
• A commitment to integrity and ethical decision-making, in line with EYs code of conduct and professional ethics.

Skills and Attributes for Success

• The capacity to analyze complex situations, identify issues, and develop practical solutions.
• The ability to lead and manage teams effectively, including delegating tasks, mentoring junior staff, and fostering a collaborative work environment.
• A strong focus on delivering high-quality service to clients, understanding their needs, and maintaining positive relationships.
• Strong verbal and written communication skills with the ability to make prompt yet well-informed decisions.
• Address and resolve service delivery issues/escalations independently.

To qualify for the role, you must have

• Bachelor s degree with at least 8 years of operations / administrative experience in a global corporate setting
• Absolute fluency in spoken and written English; excellent listening comprehension skills
• Ability to work independently with well-developed problem-solving skills and understanding of processes
• Excellent knowledge of MS Office Suite (Word, Excel, Power Point)
• Strong technical understanding of and experience in the RM function preferred
• Credible experience working in a fast-moving, client-driven environment

Technologies and Tools

• Experience in MS office suites like Microsoft 365, MS excel, PowerPoint
• Business analytics tool like Power-BI

What you can look fo r

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• A team which has its foundation in the core values of trust, respect and teaming. The team which focuses on supporting its colleagues to excel in their respective domains and provides avenues to help acquire and demonstrate new skills.
• Opportunities to work with Global Executive risk management teams on strengthening and monitoring EY policies and compliance framework

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations - Argentina, China, India, the Philippines, Poland and the UK - and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You ll be embraced for who you are and empowered to use your voice to help others find theirs.

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