Technical Support Associate

Are you passionate about providing exceptional customer support and making a positive impact in the tech world? We're on the lookout for a talented individual to join our team as a Product Support Specialist Tier 1. If you're someone who thrives in a dynamic environment, enjoys problem-solving, and has a knack for delivering exceptional customer experiences, we want to hear from you!

In this role, you'll play a crucial role in ensuring our clients receive top-notch assistance and solutions to their inquiries. Here's a glimpse into what you'll be doing:

🔍 Ticket Triage:

• Skillfully identify client concerns, understand the subject matter, and determine appropriate follow-up actions.
• Provide prompt and thoughtful initial responses via email, demonstrating your commitment to customer satisfaction.
• Efficiently triage client issues to the respective teams for swift resolution.

🤝 Customer Interaction:

• Serve as the friendly and professional face of product-based client, offering timely and courteous product support to our valued customers.
• Address queries related to product functionality with clarity and expertise.
• Proactively identify common questions and issues that can be resolved through our self-service portal or help center.

🚀 Tier 1 Support:

• Handle a variety of product related inquiries, including general questions, configuration updates, and common troubleshooting tasks.
• Manage user-related matters such as adding/deactivating users and updating settings to ensure smooth operations.

Requirements:

• Strong communication skills with a customer-centric approach.
• Ability to prioritize and multitask effectively in a fast-paced setting.
• Experience in technical support or a related field is a plus.
• Familiarity with ticketing systems and customer support software.

Contact Person :- Atul Kumar

Aptara A37, Gate No 8, Sector 60, Noida