Technical Support Associate || WFO || Immediate joiner

Tech Mahindra is Hiring for Service Desk

Role- Associate/senior Associate Technical (Voice process)

Work location- Noida (NSEZ)

Experience: Min 1 year in International Service Desk Technical Support is Required

Working Days - 5 Days a week

Transport - Both side Cabs will be provided if you live within 30 Kms of radius from the office location.

*******LOOKING FOR IMMEDIATE JOINERS ONLY******

**** NO DOMESTIC EXPERIENCE ****

***Kindly go through the JD below and apply on the Naukri portal itself. ***

Roles and Responsibilities

• Ability to work in 24*7 environments.
• Act as a single point of contact for phone calls and emails from all users regarding IT issues and queries
• Respond to customer requests via phone and e-mail in a timely and accurate manner
• Handle end to end ticket flow on Service Now ITSM tool
• Ability to work in a highly pressurized environment
• Ability to follow defined processes as per customer guidelines
• Escalate complex issues to appropriate teams for resolutions
• Implement application systems, in partnership with IT Solutions personnel
• Investigate and resolve application problems
• Address operational system issues including installing applications and troubleshooting application and system resource-based issues
• Analyze system logs and identify potential issues and troubleshoot for quick resolution
• Provide end to end support for Servers/networks, applications, and operating systems, handheld devices
• Experience in Active Directory, DNS, and DHCP will be an added advantage

Desired Candidate Profile

• Professional communication skills with the ability to communicate effectively to a diverse
  audience Effective time management skills and attention to detail and accuracy
• Ability to identify opportunities for process improvements
• Ability and willingness to work in a large 24*7*365 Service Desk environment
• Exposure to call routing software and ITSM toolsets preferable (Candidate needs to have experience in working tickets on Service Now(Preferred))
• Desirable B.Tech/B.E /BCA/MCA.
• ITIL certification IT Infrastructure Library (ITIL) certification at a foundation level (preferred not mandatory)
• Sufficiently IT literate to make effective use of the applications and systems required to be an effective Service Desk Team Agent
• Retail domain knowledge is an added advantage.

Interview rounds:

• 1. HR Screening Round
• 2. Basic Communication round
• 3. OPS Round

Kindly share your resume before contacting the below number

HR Archil Rathore

Phone number/Whatsapp- 8115242149

Mail :- AR00824296@TECHMAHINDRA.COM