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TECH Mahindra ||Technical support (service desk) ||5 DAYS Working

0-5 years

₹ 3 - 6L/yr

Hyderabad / Secunderabad

100 vacancies

TECH Mahindra ||Technical support (service desk) ||5 DAYS Working

Tech Mahindra

posted 5mon ago

Job Role Insights

Flexible timing

Job Description

Level I Service Desk Technician


Responsibilities

  • Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.
  • Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security.
  • Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team.
  • First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.)
  • Exposure to retail industry devices such as Point-of-Sale devices, Zebra devices, switches, routers, printers, other store equipment devices is preferred.
  • Perform post-resolution follow-ups to help requests or incidents.
  • Research issues and resolves technical problems.
  • Creating/updating knowledge articles and support processes functions

Qualifications

  • Fresher eligible (preferred B tech)
  • Experience Min. 6 Month to 1 Year (Mandatory) and 1 to 2 Years (Preferred)
  • Exceptional written and verbal communication skills with SVAR score of 65 or above.
  • Exceptional ability to multitask.
  • Exceptional ability to adapt and learn new platforms and skills on the fly.
  • Exceptional sense of urgency
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
  • Ability to work under pressure involves dealing with constraints which are often outside of your control - these might be resource or time constraints, the difficulty of the task or having insufficient knowledge required to complete the task, or unforeseen changes or problems.
  • Good to have - Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows and Office365
  • Good to have ITIL Knowledge
  • Graduate from an accredited institution or Under-graduate with relevant technical experience
  • Previous customer/technical support or technology experience





Employment Type: Full Time, Permanent

Functional Areas: Customer Service & Operations

Read full job description

Tech Mahindra Interview Questions & Tips

Prepare for Tech Mahindra Technical Support roles with real interview advice

Top Tech Mahindra Technical Support Interview Questions

Q1. Tell me something about yourself. Define encapsulation. What is inheritance. What is constructor. What is method overloading. Can we overloa ... read more
Q2. Factorial Calculation Problem Given an integer N , calculate and print the factorial of N . The factorial of a number N is defined as the p ... read more
Q3. If the customer is not satisfied with your answer so what will you do to satisfied him with your answer?
View all 1.8k questions

What people at Tech Mahindra are saying

3.5
 Rating based on 23 Technical Support reviews

Likes

Everything is good

  • Salary - Excellent
  • +5 more
Dislikes

Management will be not good

  • Promotions - Bad
Read 23 Technical Support reviews

Technical Support salary at Tech Mahindra

reported by 165 employees
₹0.8 L/yr - ₹6.5 L/yr
At par with the average Technical Support Salary in India
View more details

What Tech Mahindra employees are saying about work life

based on 35.2k employees
62%
56%
64%
81%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Tech Mahindra Benefits

Submitted by Company
Diversity and Inclusion
Parental Care Leave
Paid Time Off & Public Holiday
Work From Home
Advance Leave
Bereavement Leave +1 more
Submitted by Employees
Cafeteria
Work From Home
Job Training
Soft Skill Training
Health Insurance
Gymnasium +6 more
View more benefits

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Hyderabad Office
Infocity - Special Economic Zone, Tower - I,Plot No. 22 to 34, Hi-Tech City, Madhapur Hyderabad 500081 (Telangana) India Hyderabad
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Hyderabad Office
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