Customer Support Associate

Role & responsibilities

• Inbound / Outbound interaction with clients
• Skilling on all voice and back-office queues as per requirement.
• Good computer navigational skills and familiar with MS office
• Should have good customer service skills
• Understand customer queries /request and act accordingly.
• Maintain a healthy and clean work environment.

Update knowledge of process on regular basis

Preferred candidate profile

• Good written and very good verbal communication skills. Fluent, neutral accent English language skills. Able to understand, assess and articulate a response both written and verbal.
• Be able to comprehend the words of the customer on an email and articulate the response in a free-flowing writing form.
• English Language proficiency overall needs to be excellent.
• Good telephone skills, able to listen patiently & remain focused throughout the conversation
• Good customer care skills able to empathize, with a natural ability to assist & support, including commitment to follow through
• Basic understanding of business structure, including key processes, services, business goals & role of main functions 5 days working and any 2-week offs. Should be flexible in 24*7 shifts including night shifts. Should be within Transport Boundary.

Perks and benefits

• Donts
• Poor grammar
• Poor Windows skills

Issues with comprehending & communicating effectively with the customer

Looking for immediate joiner