AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
48 Appsierra Group Jobs
L1 Support Engineer
Appsierra Group
posted 5d ago
Job Role Insights
Key skills for the job
Job Description
- Provide first-line technical support to end-users via phone, email, and in-person inquiries.
- Diagnose and troubleshoot hardware and software issues reported by users.
- Log and track support requests in the ticketing system, ensuring timely resolution.
- Escalate complex issues to higher support tiers as necessary while maintaining communication with the user.
- Assist in the setup and configuration of new hardware and software for end-users.
- Create and maintain documentation for common issues and solutions in the knowledge base.
- Provide excellent customer service by clearly communicating updates and resolutions to users.
- Requirements. Associate's degree in Computer Science, Information Technology, or a related field preferred.
- Proven experience in a technical support or help desk role is a plus.
- Strong understanding of computer systems, mobile devices, and other tech products.
- Familiarity with Windows and Mac operating systems and basic networking concepts.
- Excellent verbal and written communication skills to interact effectively with users.
- Problem-solving skills and a keen attention to detail in troubleshooting issues.
- Ability to work well in a team environment, as well as independently with minimal supervision.
Employment Type: Full Time, Permanent
Read full job descriptionCompare Appsierra Group with
TCS
Compare
Accenture
Compare
Wipro
Compare
Cognizant
Compare
Capgemini
Compare
HDFC Bank
Compare
Infosys
Compare
ICICI Bank
Compare
HCLTech
Compare
Tech Mahindra
Compare
Genpact
Compare
Teleperformance
Compare
Concentrix Corporation
Compare
Axis Bank
Compare
Amazon
Compare
Jio
Compare
iEnergizer
Compare
Reliance Retail
Compare
IBM
Compare
LTIMindtree
Compare
Similar Jobs for you
Share an Interview