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48 Appsierra Group Jobs
Workforce Management Professional
Appsierra Group
posted 6d ago
Job Role Insights
Key skills for the job
Job Description
- Essential Functions Workforce Support Analyst (Workforce Software)
- Certified Workforce professional, Certification PT101, PT 102, PT 103
- Manage production support tickets related to Workforce Software
- Troubleshoot customer issues related to Time Attendance functionalities
- Analyze error messages and system logs to diagnose problems
- Research Workforce Software-related issues, determine root cause, and recommend/implement solutions
- Document solutions for future reference and knowledge sharing
- Monitor job logs and take corrective action as needed or report to the appropriate team for resolution
- Answer user questions regarding functionalities and best practices for Workforce Software
- Maintain and update lookup tables based on business requirements
- Perform other duties as assigned
- Show more Show less
Employment Type: Full Time, Permanent
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