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45 Appsierra Group Jobs
L1 Support Engineer
Appsierra Group
posted 1mon ago
Job Role Insights
Key skills for the job
Job Description
- Provide first-line technical support to end-users via phone, email, and in-person inquiries.
- Diagnose and troubleshoot hardware and software issues reported by users.
- Log and track support requests in the ticketing system, ensuring timely resolution.
- Escalate complex issues to higher support tiers as necessary while maintaining communication with the user.
- Assist in the setup and configuration of new hardware and software for end-users.
- Create and maintain documentation for common issues and solutions in the knowledge base.
- Provide excellent customer service by clearly communicating updates and resolutions to users.
- Requirements. Associate's degree in Computer Science, Information Technology, or a related field preferred.
- Proven experience in a technical support or help desk role is a plus.
- Strong understanding of computer systems, mobile devices, and other tech products.
- Familiarity with Windows and Mac operating systems and basic networking concepts.
- Excellent verbal and written communication skills to interact effectively with users.
- Problem-solving skills and a keen attention to detail in troubleshooting issues.
- Ability to work well in a team environment, as well as independently with minimal supervision.
Employment Type: Full Time, Permanent
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