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Sybex Support Services

Compare

4.3

based on 12 Reviews

6 Sybex Support Services Jobs

L1 Desktop Support Engineer

Sybex Support Services

4.3

based on 12 Reviews

0-2 years

Hyderabad / Secunderabad

1 vacancy

L1 Desktop Support Engineer

Sybex Support Services

posted 16d ago

Job Role Insights

Flexible timing

Key skills for the job

Linux Administration Air Ticketing Windows System Administration Desktop Support SCCM Active Directory

+ 3 more

Job Description

- Provide desktop support to end-users, including troubleshooting hardware and software issues

- Install, configure, and maintain computer systems and peripherals

- Set up and troubleshoot network connectivity for desktops and laptops

- Manage user accounts and permissions in Active Directory

- Assist with software installations and upgrades

- Respond to help desk tickets in a timely manner and provide resolution or escalate as necessary

- Collaborate with team members to resolve complex technical issues

- Document technical procedures and solutions for future reference

Qualifications:

- Proven experience as a Desktop Support Technician or similar role

- Strong knowledge of network administration, technical support, and IT support principles

- Proficiency in operating systems such as Windows, Linux, and Mac OS

- Familiarity with office productivity software (e.g., Microsoft Office)

- Experience with SCCM, Remedy, or ServiceNow ticketing systems is a plus

- Knowledge of VPN technologies and remote access tools

- Excellent problem-solving skills and attention to detail

- Strong communication and interpersonal skills

Employment Type: Full Time, Permanent

Read full job description

What people at Sybex Support Services are saying

What Sybex Support Services employees are saying about work life

based on 12 employees

50%

62%

49%

100%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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