Desktop Engineer - Sanand, Ahmedabad

Educational qualification:

• Graduate Engineer/Diploma holder in any stream.

Professional Certifications:

• MCP
• MCSA

Professional Experience:

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude
• BSc in Computer Science or relevant field
• Should be familiar with SCCM, Active Directory and Networking protocols and Subnetting
• Should have executed Image and Patch management.
• Should be familiar with the endpoint protection Application.
• Should have used tools to create System images and deploy them

Job Description / Job Requirements:

• Address user tickets regarding hardware, software, and networking
• Walk customers through installing applications and computer peripherals
• Windows 2012, Active Directory management
• Troubleshoot and deploy Patch management
• Troubleshoot and deploy endpoint antivirus
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals.