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Guest Relation Executive
Apollo Hospitals
posted 18d ago
Job Description
- Focus on customer service by proactively engaging with customers to further improve the service standards for respective segment
- Analyze and monitor customer complaints, conduct root cause analysis and ensure that processes are streamlined for enhance customer experience
- Handling the operations of OP, IP services including all departments of Radiology, Emergency, Billing and Insurance
- Implement effective SOPs for all administrative departments including Front office, Billing, Housekeeping, Security, F&B and Guest relations
- Working with other stakeholders including hospital operations team, marketing, IT, Medical admin and Quality team to enhance the service standards for customers
- Create a comprehensive Dashboards/ MIS (daily, weekly& monthly) for Senior Management
- Interpret customer experience/ VOC trends and drive improvement actions along with the respective stakeholders to improve customer experience
- Ensuring that clear and effective methods of communication are in place between the staff of Operations and Medical administration/ other related service providers. Identifying and addressing deviations and its causes
- Undertake projects and benchmarking study on improving customer experience across the hospitals/ clinics/ unit touch points as per management needs and industry trends
- Conduct Service Excellence and process audits and implement process corrections
- Customer VOC & Feedback system
- Process Improvements
- Timey reporting of MIS/Dashboard
Employment Type: Full Time, Permanent
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What people at Apollo Hospitals are saying
Rating based on 12 Guest Relation Executive
reviews
Anonymous · Administration & Facilities
in Chennai
Overall my experience was good..good atmosphere to work...niz administration
- Salary - Good+6 more
Salary hike was not much satisfied
Guest Relation Executive salary at Apollo Hospitals
What Apollo Hospitals employees are saying about work life
Apollo Hospitals Benefits
Job Training 
Health Insurance 
Soft Skill Training 
Cafeteria 
Free Transport 
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