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Guest Relation Executive
Apollo Hospitals
posted 6hr ago
Job Description
- Focus on customer service by proactively engaging with customers to further improve the service standards for respective segment
- Analyze and monitor customer complaints, conduct root cause analysis and ensure that processes are streamlined for enhance customer experience
- Handling the operations of OP, IP services including all departments of Radiology, Emergency, Billing and Insurance
- Implement effective SOPs for all administrative departments including Front office, Billing, Housekeeping, Security, F&B and Guest relations
- Working with other stakeholders including hospital operations team, marketing, IT, Medical admin and Quality team to enhance the service standards for customers
- Create a comprehensive Dashboards/ MIS (daily, weekly& monthly) for Senior Management
- Interpret customer experience/ VOC trends and drive improvement actions along with the respective stakeholders to improve customer experience
- Ensuring that clear and effective methods of communication are in place between the staff of Operations and Medical administration/ other related service providers. Identifying and addressing deviations and its causes
- Undertake projects and benchmarking study on improving customer experience across the hospitals/ clinics/ unit touch points as per management needs and industry trends
- Conduct Service Excellence and process audits and implement process corrections
- Customer VOC & Feedback system
- Process Improvements
- Timey reporting of MIS/Dashboard
Employment Type: Full Time, Permanent
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Rating based on 12 Guest Relation Executive
reviews
Anonymous · Administration
in Chennai, Tamil Nadu
Overall my experience was good..good atmosphere to work...niz administration
Salary hike was not much satisfied
Read 12 reviewsGuest Relation Executive salary at Apollo Hospitals
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Apollo Hospitals Benefits
Job Training 
Health Insurance 
Soft Skill Training 
Cafeteria 
Free Transport 
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