Guest Relation Executive

Job Purpose

We are seeking a personable and professional Guest Relations Executive with a hospitality background to enhance our client engagement experience. This individual will act as the primary contact for our esteemed guests at the Company Head Office, ensuring a welcoming and seamless experience from start to finish. This role represents our brand and plays a key part in ensuring a memorable client journey.

Key Responsibilities

• Greet and assist clients and visitors with a high level of professionalism and warmth.
• Manage and coordinate guest visits, meetings, and event hosting.
• Address client inquiries and requests in a timely, friendly, and efficient manner.
• Maintain a comfortable and appealing reception area.
• Coordinate with other departments to ensure all client needs are met effectively.
• Assist in planning and executing client engagement events or activities.
• Gather feedback from clients to improve guest satisfaction and enhance service quality.
• Maintain accurate records of guest interactions and feedback in the database.

Qualifications and Experience

• Bachelors degree in Hospitality.
• 2-5 years of experience in upscale hospitality or substantial internship experience in guest relations/customer service.
• Familiarity with client relationship management (CRM) software is an asset.

Skills and Competencies

• Exceptional interpersonal and communication skills.
• Proficiency in English.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional in high-pressure situations.
• Customer-centric mindset with a proactive approach to enhancing guest satisfaction.