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Associate - Customer Service (Chat Process)
Apertum Online
posted 15hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Handling customer queries on Web Chat, E-mails and Social Media
- Educate current and potential customers with product and service information
- Maintain accurate customer records
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings
- Handle all queries in a polite, professional manner
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
- Educate customers on services and processes
- Escalate any issues to the Team Leader
- Achieve agreed KPIs and Objectives
- Adhere strictly to shift schedules
- Adhere to laid down internal policies, procedures and processes
- Work collaboratively with the team
- A Bachelor s degree from any stream if a Fresher
- Minimum HSC with a minimum of 1 year of relevant experience
- Passionate about customer care
- Good typing skill
- Fluent in written and spoken English
- Able to work well under pressure and under minimum supervision
- A fast learner who is able to work with set targets
- Must be time flexible and able to work in a rotational shift system including Public holidays and weekends
Employment Type: Full Time, Permanent
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Rating based on 1 Customer Service Associate
review
Anonymous · Customer Service Support
in Mumbai
Company policies are great also appraisal are fair.
Unhealthy Politics. - Inexperienced authoritative behaviour across the company. - Poor Direction. - Extremely poor planning. - Blame games. - Even though this is a small company there no recognition/acknowledgement for the work done not matter how much effort is put, departments who hardly pretend to work 2 hours a day are credi..Read More
Read 1 reviewCustomer Service Associate salary at Apertum Online
What Apertum Online employees are saying about work life
Apertum Online Benefits
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