Associate Payment Operations

A successful candidate should be able to:

• Monitor payment processing channels and resolve payment processing issues.
• Monitor payment processing channels and ensure efficient and timely detection of issues and transaction approval-rate downgrades in payment.
• Execute defined SOPs for any issue or downtimes detected and participate in issue resolution by escalating to and collaborating with support teams of payment service providers.
• Communicate efficiently with external service providers and collaborate on issue resolution and other projects to enhance efficiency in payment processing.
• Perform daily operations tasks.
• Execute daily payment-related operations tasks as guided by SOPs.
• Customer support on payment-related support tickets
• Provide customer and business support by efficiently resolving payment-related support tickets within defined SLAs.
• Promote customer care while communicating with customers and adhere to customer-oriented resolution processes.
• Payment process improvements
• Perform in-depth analysis on payment trends, payment performance for specific channels and/or users and present details to internal stakeholders (Operations, Product, Technology, Finance team) and collaborate to achieve timely resolution of payment issues or other specific tasks relative to business enhancements or payment processing enhancements.
• Execute the transactions settlement processes to ensure consistency to status of payment transactions.

The successful candidate will is/has:

• Fluent in written and spoken English.
• 1+ years of general experienc