Jr. IT Engineer

Responsibilities:

Provide technical assistance, advice, and training to users, resolve issues at the tier one level, and escalate issues to the appropriate escalation team.
Install, configure, and provision computer hardware, software, and peripherals.
Oversee deployment and maintenance of IT systems, ensuring optimal and reliable operations.
Manage and maintain company IT assets and systemic inventory.
Administer corporate telecom/network systems, including topology, configuration, design, and security.
Research and recommend technologies and best practices approaches for our environment.
Assist with Global IT and Security projects.
Maintain essential IT operations, including operating systems, security tools, VPN gateways, email systems, laptops, desktops, software, and hardware.
Procure and manage devices, including laptops and other IT assets.
Handle IT asset allocations at the time of joinings and exits, both virtually and in-person.
Create, manage, and deactivate email IDs, user accounts, Office Automation and Security tools.
Monitor system performance and troubleshoot hardware and software issues.
Lead IT helpdesk to support employees, ensuring all desktop applications, workstations, and related equipment problems are resolved promptly with limited disruptions.
Maintain, repair, and upgrade systems and processes, including hardware and software programs

Skills and Qualification Requirements:

Bachelors degree in Computer Science, Information Technology, System Administration, or a closely related field.
2+ years of relevant experience in IT systems, network admin