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Senior Travel Consultant
American Express Global Business Travel
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As a Senior Travel C onsultant , you'll join our highly skilled remote team, providing outstanding service to our corporate business clients. We re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities . M ost of our Traveler Care leadership started in this role , and you can find us in almost every other department at Amex GBT .
What you'll Do
- Advise and arrange travel for corporate business customers (both individuals and groups)
- Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
- Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
- Ensure compliance to customers agreed travel policy, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests
- Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
- We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What We re Looking For
- Passion for excellence in client service, including proactive anticipation of needs
- Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)
- Professional communication (written and verbal)
- Attention to detail
- Act with integrity, and look after personal traveler information
- Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
- Resolving customer issues quickly and independently / with supplier
- Teamwork and openness to feedback
Our Traveler Care team is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.
Work and life: Find your happy medium at Amex GBT.
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
- Wellbeing resources to support mental and emotional health for you and your immediate family.
- And much more
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Senior Travel Consultant roles with real interview advice
People are getting interviews at American Express Global Business Travel through
People are getting interviews through
(based on 8 American Express Global Business Travel interviews)
Walkin
Company Website
Job Portal
Referral
37%
25%
25%
13%
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at American Express Global Business Travel are saying
Rating based on 24 Senior Travel Consultant
reviews
Anonymous · Flight & Airport Operations
in Gurgaon / Gurugram
Likes
I like the way to address the Employees concern & acton it quick manner professionally
Dislikes
Nothing
Read 24 reviewsSenior Travel Consultant salary at American Express Global Business Travel
reported by
119
employees
with 5-19
years exp.
₹4.2
L/yr - ₹8
L/yr
19%
more
than the average Senior Travel Consultant Salary in India
View more details
What American Express Global Business Travel employees are saying about work life
based on 209 employees
Flexible timing
Monday to Friday
No travel
Day Shift
American Express Global Business Travel Benefits
Submitted by Company
Work From Home Job Training Health Insurance Education Assistance Team Outings
Submitted by Employees
View more benefits 
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