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44 American Express Global Business Travel Jobs
Lead Project Manager
5-11 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Lead Project Manager
American Express Global Business Travel
posted 2d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Key responsibilities
Lead Project Manager will enhance the effectiveness and integrity of the data reports and documents. They are responsible for collecting, analyzing, and interpreting data from multiple sources and developing and presenting reports to highlight key metrics and trends. They also create data visualization tools, train employees, and consult with stakeholders to help them make informed decisions based on the data. Will manage, train and mentor India reporting team.
- Creating and maintaining databases with relevant information.
- Training employees to use these databases.
- Gathering raw data from different sources.
- Analyzing data to determine its relevancy to call center.
- Preparing reports of their findings to help operations make informed decisions.
- Presenting their findings to management and offering advice based on their results.
- Developing analytical tools and programs that meet business needs.
- Reviewing data reports to ensure theyre accurate.
- Using coding languages to extract data.
Detailed view(original starting point) to reflect current vs expected
- Reporting and Analytics
- Oversee Internal External reporting
- Will detail all the reports*
- Support with all client billing
- Provide feedback / analysis/recommendations
- Tied to Daily Ops - Huddle calls , Team Ops Coaches, Managers
- Scorecards
- Oversee the creation / updates for both RBC NAL team scorecards (Includes FLAs, Support, Coaches Managers)
- Oversee Internal External reporting
- Reporting team
- Manage Reporting team for Loyalty
- India team reports (manages schedules/payroll/Workday)
- WFM Liaison
- Work closely with WFM team on:
- Staffing Gaps
- Performance
- Shrinkage
- Agent Skilling
Employment Type: Full Time, Permanent
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What people at American Express Global Business Travel are saying
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based on 209 employees
Flexible timing
Monday to Friday
No travel
Day Shift
American Express Global Business Travel Benefits
Submitted by Company
Work From Home Job Training Health Insurance Education Assistance Team Outings
Submitted by Employees
View more benefits 
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American Express Global Business Travel Bangalore / Bengaluru Office Location
Bengaluru/Bangalore, Karnataka Office
Koramangala 100 Feet Ring Road
Bengaluru/Bangalore, Karnataka
560071
560071
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