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Engaged Employer

American Express Global Business Travel

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4.3

based on 215 Reviews

Video summary

51 American Express Global Business Travel Jobs

Senior Travel Consultant

American Express Global Business Travel

4.3

based on 215 Reviews

5-10 years

₹ 4.65 - 6L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

1 vacancy

Senior Travel Consultant

American Express Global Business Travel

posted 16hr ago

Job Role Insights

Flexible timing

Key skills for the job

Corporate Consulting Recruitment Amadeus Equity Research Sabre

+ 2 more

Job Description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Travel C onsultant , you ll join our highly skilled team, providing outstanding service to our corporate business clients. We re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities .

This role reports to a Team Coach and supports our T4M (Travel for Meetings). This role collaborates closely with planners to lead group or bulk bookings for GBT clients across four key regions: Australia, Hong Kong, Singapore, and India. Our role is to ensure smooth and efficient travel management, balancing cost-effectiveness with high service standards

What You ll Do

Advise and arrange travel for corporate business customers (both individuals and groups)
Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
Ensure compliance to customers agreed travel policy, service provider policies, and regulatory requirements
Use positive telephone service techniques and act on special customer requests
Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We re Looking For

Passion for excellence in client service, including proactive anticipation of needs
Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)
Professional communication (written and verbal)
Attention to detail
Act with integrity, and look after personal traveler information
Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
Resolving customer issues quickly and independently / with supplier
Ability to manage bookings across different APAC regions(Australia, Singapore, Hong Kon & India based on business needs and to changing priorities
Prior experience in managing Group bocks and bulk bookings effectively.

Employment Type: Full Time, Permanent

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What people at American Express Global Business Travel are saying

4.3

Rating based on 24 Senior Travel Consultant reviews

Anonymous · Other in Bangalore / Bengaluru

Likes

Hybrid system is good and office is located in city limits

Dislikes

They make you work like anything, they don't hire staffs, the mangers are not good there is no responsible person whom you can contact in case you need help. There is no support from management.