Dedicated Account Representative

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career pathStart your journey.

What You ll do on a Typical Day:

• Maintains client set up (customer IDs, DKs, Reason Codes, etc.) in GBT MI database to ensure consistent global reporting

• Manage and prepare quarterly review reports, monthly & ad-hoc reports to the specification and timescales agreed with the client. Accountable for putting together & checking the accuracy of all scorecards. Assist with building presentations in order to drive Internal business goals.

• Undertake analysis of client needs and develop MI solutions to meet them. Key contact for anything MI related, including reporting tool product support, set up, maintenance, issue resolution and consultation

• Day to Day functions - support the day-to-day functions/processes so that the team can work on more strategic focus.

• Accountable for helping to support interactive initiatives from a strategic and technology standpoint. Assist with the implementation of new markets & services, ensuring all MI, service delivery & online processes have been implemented.

• Support with the loading & upkeeping of PRDS requests. Help to audit the air fares checks requested by the client.

• Provide overall client program support to CGM & Global Service Delivery Managers. Assist with putting together action plans, joining calls with the client or local markets when required.

• Facilitate end to end resolutions utilizing internal resources and partnering with GBT support groups.

• Monthly Financial Settlements - Assists CGM to ensure all settlements are submitted to finance teams for regional consolidation or global collective on yearly accounts confirmation file.

What We re looking for :

• Graduate with 4 -6 years experience with thorough knowledge of the Business Travel Industry

• Effectively execute multi-work stream engagements, priorities client requests and work objectives leveraging appropriate project management methodologies and tools such as project plans and issue logs. Creates deliverables within established engagement scope, quality standards and time frames.

• Develops hypotheses and identifies data to evaluate based on client needs. Reviews and validates analyses, develops options/alternatives and creates insightful recommendations in context of total engagement. Strong innovative mindset.

• Exceptional interpersonal skills, listening ability and written presentation skills. Ability to deal with ambiguity and present/discuss work results in a compelling manner.

• Distills complex subject matter into key messages for team members and clients. Understands client organization and dynamics.

• Builds strong working relationships with all key stakeholders. Leverages with our company and available industry tools and solutions to develop best-in-class deliverables and best practices. A good understanding of business travel front Office, mid Office and back-office Tools/Processes.

• Highly Skilled with Microsoft Office (Excel, PowerPoint and Word).Strong written and verbal communication skills with attention to detail. Proactive on problem solving & resourceful. Dedicated and the willingness to succeed.

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement .

What if I don t meet every requirement If you re passionate about our mission and believe you d be a phenomenal addition to our team, don t worry about checking every box;" please apply anyway. You may be exactly the person we re looking for!