Program Manager, Sr. Program Manager

Key job responsibilities
• Experience of managing complex business processes at scale.
• Drive end-to-end high impact and high visibility programs that impact WW Retail and hence customer experience on Amazon
• Communication and influencing skills with an ability to deal with a fast-paced environment.
• Experience in defining, developing and using metrics to drive the vision and manage the business.
• Analyze data and dive deep into processes to derive insights for enhancing systems
• Ability to lead not only at the strategic level, but also tactically day-to-day by diving deeply into business and technical domains.
• Liaise with tech, product, ops and category teams to ensure timely deliverables for key projects
• Ability to work effectively & independently in a fast-paced environment with tight deadlines.
• Write compelling business documents and drive outcomes for senior leadership at Amazon

About the team
Retail Business Services (RBS) supports Amazons Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth; (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c) supports operational process for WW Retail teams where there is an air gap in the tech stack. The tech team in RBS develops automation that leverages Machine/Deep Learning to scale execution of these high complex tasks that currently require human cognitive skills.

BASIC QUALIFICATIONS

- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of program or project management experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field