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2451 Amazon Jobs

Transportation Representative

1-3 years

₹ 1.7 - 4.2L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Madurai, Tiruppur, Salem + 3 more

1 vacancy

Transportation Representative

Amazon

posted 12hr ago

Job Description

Executive Customer Relations (ECR) team manages IN trans related escalations for rescue, root causing and medium/long term systemic changes. The team manages multiple programs such as INOPS VPI, ECR email escalations and customer rescue programs.
The team liaises with stakeholders across the IN Network to develop proactive rescue mechanisms, solutions and systemic fixes around the opportunities identified through root cause analysis to improve customer experience.

Key job responsibilities
Respond to inquiries from leaders, in addition to resolving contacts (received through escalation channels).
Communicate effectively and professionally with CS and non-CS departments.
Work on a detailed root cause analysis.
Recognize systemic and quality concerns contributing to poor customer experiences and communicate to appropriate stakeholders.

A day in the life
You will address customer issues by rescuing the customer but also by identifying and measuring root cause of the customers experience failure and presenting your findings and recommendations to right stakeholders who can fix process or technology that caused customer defect. A relentless obsession for the customer.
Excellent English communication skills both verbal and written.
Prior experience in Customer Service
Demonstrates flexibility in work hours based on operational requirement.
Ability to work independently, self-motivated, and demonstrate flexibility in approaching responsibilities and change.
Displays good judgment and discretion.
Excellent decision-making skills to effectively manage the needs of the customer and business Goal driven, target orientated, able to step back and look at the bigger picture, the person will also be able to manage during ambiguity and possess a preparedness to get involved

Employment Type: Full Time, Permanent

Read full job description

Amazon Interview Questions & Tips

Prepare for Amazon Transportation Representative roles with real interview advice

Top Amazon Transportation Representative Interview Questions

Q1. Maximum Subarray Sum Problem Statement Given an array of integers, determine the maximum possible sum of any contiguous subarray within the ... read more
Q2. Every time I enter a temple my money gets doubled and while leaving u have to donate 100 like this I go to 4 temple and when I leave the 4th ... read more
Q3. Minimum Number of Platforms Needed Problem Statement You are given the arrival and departure times of N trains at a railway station for a p ... read more
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What people at Amazon are saying

4.2
 Rating based on 20 Transportation Representative reviews

Likes

Good nothing any bad experience

  • Salary - Excellent
  • +6 more
Dislikes

Nothing I don't have

Read 20 Transportation Representative reviews

Transportation Representative salary at Amazon

reported by 113 employees
₹1.7 L/yr - ₹4.5 L/yr
At par with the average Transportation Representative Salary in India
View more details

What Amazon employees are saying about work life

based on 25.2k employees
62%
53%
69%
77%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Amazon Benefits

Submitted by Company
Healthcare & Financial Benefits
Parental Leave & PTO
Professional Development
Employee Assistance Program (EAP)
Submitted by Employees
Work From Home
Job Training
Health Insurance
Free Transport
Cafeteria
Soft Skill Training +6 more
View more benefits

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