Senior Program Manager, Optima

The OPTIMA team is seeking a Senior Program Manager to lead and enhance our Global Performance Management framework across the globe. This Global Performance Program Manager will play a crucial role in optimizing and standardizing our performance metrics and processes worldwide.

OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. We enable shopping feature teams deliver superior CX quality by providing them reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across 10 different languages. Be part of the high-performing team behind Amazons new generative AI-powered shopping assistant Rufus.

Key job responsibilities
We are seeking a visionary and data-driven Global Performance Program Manager to join our worldwide OPTIMA operations team. The primary responsibility of this role is to develop and implement a comprehensive global performance measurement framework that will standardize key employee performance metrics across our international operations. The ideal candidate will have exceptional analytical skills, a strategic mindset, and the ability to influence and collaborate across diverse teams and geographies.

This candidate will own the end-to-end process of defining, implementing, and continuously improving performance management programs across all regions. You will identify the critical performance indicators that drive business success, establish standardized metrics that can be applied globally, and develop the systems and processes necessary to track and analyze these metrics effectively. You will be responsible for creating a unified performance culture that aligns with Amazon's leadership principles while accommodating diverse operational contexts.

You will analyze performance trends, iterate on existing programs, and innovate new approaches to drive continuous improvement in employee and team performance. Working cross-functionally, you will build key relationships with HR, regional leadership, and technology teams to ensure that performance management strategies are integrated seamlessly into our broader talent management and business operations. You will challenge conventional thinking and strive for excellence in how we measure, evaluate, and enhance performance across our global OPTIMA operations.

A successful candidate thrives on complex problem-solving, is adept at working with large datasets from multiple sources, and is passionate about leveraging data to drive organizational success. You should have a proven track record of implementing large-scale programs, excellent communication skills to influence at all levels of the organization, and the ability to translate data insights into actionable strategies. You should be a self-starter, comfortable with ambiguity, naturally curious, and able to balance strategic thinking with meticulous execution.

This role requires a strategic thinker who can navigate the complexities of global operations while maintaining a focus on creating tangible improvements in performance and productivity. You will be at the forefront of shaping how Amazon measures and drives performance in its OPTIMA operations worldwide, playing a crucial role in our continued growth and success.

The ideal candidate will demonstrate a commitment to fostering an inclusive work environment that values diverse perspectives and experiences. You will work to ensure that performance management practices are equitable, culturally sensitive, and aligned with Amazon's global diversity and inclusion initiatives.

BASIC QUALIFICATIONS

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Master's degree in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field