Sr. Program Manager, REG Verifications, Registration and Verification

The Seller Partner Identity Verification team is responsible for knowing who were doing business with. We do this by applying a thorough verification process at key points during the seller or vendor lifecycle as well as deploying bad actor detection and enforcement. We organize this work into five programs aligned with different stages of the seller and vendor journeys. Within SPIV, the Registration and Verification team seeks to stop bad actors from gaining access to our store by providing proactive and customized registration and verification services. Our mission is that we build trust by protecting our customers, selling partners, and our store from bad actors by: (1) building verification processes at the entity level that evaluate the legitimacy of the individual and the business they represent, (2) delivering best-in class experiences for our registration and verification products, and (3) leveraging verification services throughout registration, compliance, and lifecycle events.

The Program Manager will be responsible for driving global strategy and initiatives/process improvement programs and projects. Expectation from the role is to gain a deep understanding of function and oversee process, technology improvements and lead end to end projects or new launches. This position requires leadership ability to facilitate and execute cross functional projects as well as the ability to teach those methods to other managers and associates, in order to foster a culture of continuous improvement. Key responsibilities associated with this position include the following:

Key job responsibilities
a. Demonstrate knowledge of improving processes through Six Sigma / Lean/ methods and can perform complex Analysis when exposed to unstructured and structured data
b. Lead, design, development and deployment of functional world-wide Excellence strategy
c. Work with leadership team to drive critical business initiatives
d. Develop, implement and govern KPIs reporting for the portfolio providing visibility to the milestones and performance across all projects
e. Drive and influence multiple stakeholders on project improvement opportunities
f. Establish and continually improve the consistency, predictability and efficiency of the project delivery by providing leadership guidance and sharing best practices
g. Manage multiple projects requiring frequent communication, organization/time management and problem-solving skills
h. Demonstrate discretion and independence in coordination of project scoping and selection to align with business objectives
i. Communicate across all levels on project and program progress
j. Lead business critical high impacting projects for the vertical and ensure they are delivered within planned timelines and with expected output.
k. Support project teams/team members to improve processes, provide project intervention and coaching, etc
l. Monitor the training and professional development of team members, looking for opportunities to strengthen their skills or acquire new ones.

BASIC QUALIFICATIONS

- 7+ years of working cross functionally with tech and non-tech teams experience
- 7+ years of program or project management experience
- 7+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience and knowledge of process improvement tools, methods and techniques.
- Attention to detail and written and oral communication skills.
- Ability to organize and manage multiple tasks simultaneously, and to facilitate multiple discussions.
- Ability to meet deadlines, prioritize work, handle changing priorities and use good judgment when working in stressful situations.

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Certified Lean Six Sigma Black Belt from a reputed institute or organization
- Ability to influence stakeholders across the organization without direct reporting lines.
- Leadership experience for several large-scale complex, cross-functional projects with multiple stakeholders, involving multiple (10 or more) internal/external customers.
- Change agent with the ability to lead change across all levels of the organization.
- Ability to interpret, analyze, and understand complex data sets.
- Have experience in leading and mentoring projects in ITES/ IT / Banking industry
- Experience working as part of a global team with multiple time zones and geographically disperse resources.
- Certified Project Management Professional (PMP)