Program Manager

Program Manager in this group is expected to interact directly with Amazon internal stakeholders across the globe to deliver on operational goals, drive process improvements and deliver business value.

The person will be expected to be skilled in understanding customer needs, setting and managing expectations, building customer confidence through effective communication, reliable delivery, robust processes, and sound reporting metrics.

The person will also be responsible for defining and driving customer impact metrics across programs and marketplaces through process changes and improvements in customer experience for the product/process that he/she manages.

The person will work with cross skilled team of associates (technical & non-technical), business analysts, program and product managers to carry out business critical processes. The individual would be responsible for overall planning, budgeting, growth, delivery, process efficiency and productivity for their work groups.

Key job responsibilities
1. Drive cross functional programs/ projects to deliver business value for the team; be part of projects involving new feature definition to improve processes, customer adoption and to reduce cost.
2. Work with data engineering team and Software development teams to improve tools, processes and reporting dashboards
3. Engage stakeholders across globe; demonstrate business acumen and skills in driving change by developing business proposals and driving implementation of recommendations through effective written and oral communication.
4. Work with operations team to drive implementation of new programs & products
5. Extract data through SQL queries and analyze historical data to build quality improvement initiatives and drive quality strategies across teams
6. Formulate, implement and track career development plans for team of highly skilled resources.
7. For this position, the candidate is expected to come to office on all 5 working days of the week

BASIC QUALIFICATIONS

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience

PREFERRED QUALIFICATIONS

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules.