Program Manager

Amazons Last Mile Analytics and Quality team is seeking an experienced program manager to lead program(s) and/or escalations management for the space of worldwide voice of customers in the Amazon Geospatial domain. In this vertical, we drive initiatives by partnering with various teams in Last Mile to reduce delivery defects while improving Last Mile operational efficiency.

An ideal candidate has very good program management skills. S/he has the ability to setup the right processes and mechanisms to efficiently run programs. S/he should be adept at pulling and analyzing data with ease, drive process improvements, standardize our processes and eliminate the root cause of defects within the current systems. This job will require very good communication and interpersonal skills while having the ability to work independently and exercise sound judgment. The successful candidate will be proficient at solving complex logistics challenges and possess a bias to get things done and deliver results.

Who are we looking to Hire?

An ideal candidate is good at solving complex and ambiguous problems, demonstrates ownership, and has very good program management and communication skills. S/he should be able to work with different teams, understand data, and aid with the process of insight generation. S/he should be adept at both verbal and written communication and is able to operate in an environment where ambiguity exists. To be successful, the PM should be willing to learn and up-skill themselves on latest processes which help them handle Geospatial data.

Key job responsibilities

Responsibilities include, but are not limited to:

- Own the Program(s) end to end, define and achieve KPIs; Drive performance improvement initiatives.
- Develop and monitor program metrics to identify potential issues in last mile deliveries.
- Identify patterns of defects that will help us build initiatives to reduce defects at scale.
- Ability to pull data and perform deep-dives and root-cause analysis as needed.
- Lead initiatives to identify and eliminate root causes of defects in order to reduce defects and improve the delivery experience for Amazon customers.
- Excellent communication, both verbal and written to regularly provide business updates during weekly/monthly/quarterly reviews.
- Communicate with stakeholders to share regular updates, resolve blockers and deliver programs/initiatives on time.
- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met.
- Must be able to systematically escalate problems or variance in the operating plan to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.

About the team
The Last Mile Analytics & Quality (LMAQ) team is part of the Last Mile Tech team and works on improving Geospatial data, route quality, and support the driver lifecycle programs. We run programs to identify and reduce defects through manual audits, and leverage data and anecdotes to identify opportunities and closely collaborate with Tech, Science and Product teams to improve our products at scale.

BASIC QUALIFICATIONS

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules