Program Manager, Fraud Prevention Operations

At Amazon, were working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. The Fraud & Abuse Prevention designs, risk models and operational processes that minimize risk and maximize trust in Amazon. com. The Program Manager will be responsible for driving global initiatives/process improvement programs focused on reducing cost by improving efficiency, improve quality of operations and improve customer experience.
Expectation from the role is to lead and motivate others to meet the challenges of an extremely deadline-driven environment where explosive growth needs to be balanced against evolving customer demands and where quality of results is paramount. This position requires a talent with the proven leadership ability to facilitate and guide and drive projects resulting in process optimization, cost reduction, customer experience improvement, as well as the ability to teach those methods to other managers and associates in order to foster a culture of continuous improvement.


Key job responsibilities
Key responsibilities associated with this position include the following:

1. Program Management:
a. Works with FP Ops leadership team to drive critical business improvement initiatives.
b. Develops, implements and governs KPIs reporting for the portfolio of programs, providing visibility to the milestones and performance across all programs.
c. Manages multiple simultaneous projects requiring frequent communication, organization/time management and problem solving skills.
d Demonstrates discretion in coordination of project scoping and selection to align with business objectives.
f. Communicates across all levels on project and program progress.

2. Process Improvement:
a. Leads business critical high impacting projects for the vertical and ensures they are delivered within planned timelines and with expected measurable output.
b. Supports project teams/team members as-needed to improve processes, provide project intervention and coaching, etc.
c. Drives continuous improvement culture through delivery of content and training on Lean Six Sigma, Continuous Improvement Root Cause Analysis, etc.
d. Monitors the training and professional development of all team members, looking for opportunities to strengthen their skills or acquire new ones. - 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelors degree
- Knowledge of Excel at an intermediate level (e. g. , pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc. )
- Experience of Six Sigma/ Lean analytical techniques