Application Developer

Title: Application Developer

Location: Bangalore, Karnataka

Mode of Work: Work from Home

Shift Timing: 2PM to 11PM IST

Job Description:

• Responsible for the implementation of advanced Contact Center technologies like IVR, AI, Automation, and call routing.
• Responsible for the overall integrity of the Contact Centre software deployment, including design, implementation, testing, and support of live solutions.
• Implement of API / Web Service integrations to back-end systems (REST, JSON, and SQL database).

Requirements

Education

• At least a bachelors degree, Post Graduate Diploma or Professional Degree in Computer Science/Information Technology or equivalent.

Skills and Experience

• 2+ years of experience in Cloud enablement of Contact Center Solutions, especially in migrating from On-prem to CCaaS Cloud solution.
• 2+ years of IVR Applications
• 2+ years of writing code in common programming languages such as NodeJS or Python.
• Knowledge of and experience with latest enterprise cloud Contact Center as a Service (CCaaS) providers and their technologies (Cisco, Genesys, Five9, NICE, 8x8, M365 Teams integrated options) to support evaluation/proof of concept, selection, planning, implementation, and management of same.
• Proven experience designing, implementing, and supporting cloud-hosted contact centers with hands-on experience with IVRs, call & dial plans, ACD queues, SIP and expertise with omnichannel (call, email, chat, etc.) systems and skills-based routing.
• Proven experience working with voice-related platform integrations such as CRM (Salesforce, Zendesk, etc.) WebRTC/CTI APIs & integrations; Call recording and workforce management/optimization APIs & integrations