IVR Test Engineer

Role and Responsibilities

The Sr QA Tester will be responsible for

• Analyzing users stories and/use cases/requirements for validity and feasibility
• Execute all levels of IVR testing (System, Integration, and Regression)
• Detect and track software defects and inconsistencies
• Provide timely solutions
• Apply quality engineering principals throughout the Agile product lifecycle
• Provide support and documentation

Minimum Requirements

Technical skills

• Must have 6+ years of experience in the required skills below.
• Candidate with Strong and deep understanding of IVR projects.
• Proficient in IVR Call Flow Testing using Dialogflow and Cyara, including Google Dialogflow simulation.
• Experience in Automation Testing and Web Service Testing
• Extensive Manual Testing Experience with IVR application including Test Planning, Test case Design, System and Functional Testing, Testing Complete projects deliverable within set time lines and quality standards - Mandatory.
• Experience in Contact Center technologies, understanding of call flows, call routing logic and data that drives testing call routing technologies.
• Knowledge on project Management Tools in Azure Dev ops
• Knowledge on maintaining test environment
• Good experience with using SQL
• Effective Test Data and Test Metrics Preparation
• Analyzing the test results and preparing the test report
• Team Handling Capabilities, Provide Trainings to the Team on related skill
• Business Skills
• Capable of working on or leading a team through a fast paced and complex project
• Excellent verbal and written business communication skills (English is a must), including escalation management and information presentation
• Prior experience in working in a customer facing role
• Knowledge of customer service processes
• Exercises good judgment
• Strong follow-through, ownership & responsibility on tasks assigned
• Effective time management and maintains flexibility
• Demonstrate flexibility to adjust working hours to match customer and team interactions

Qualifications and Education Requirements

• Any engineering/Masters degree with relevant experience

Preferred Skills

Cyara automation tool, Azure Dev ops Experience.