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34 Miratech Jobs

Amazon Connect Developer

3-4 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Amazon Connect Developer

Miratech

posted 6d ago

Job Role Insights

Flexible timing

Job Description

We are seeking an Amazon Connect Developer.
Our customer is a leading American multinational healthcare and insurance company that focuses on delivering a full range of health benefits, improving affordability, simplifying healthcare experiences, and providing access to top-tier care.
The projects main goal is to assist the scrum teams with the Amazon Connect implementation for IVR and routing, manage user services within Amazon Connect, and offer training and support on AWS solutions. Our customer is a leading American multinational healthcare and insurance company that focuses on delivering a full range of health benefits, improving affordability, simplifying healthcare experiences, and providing access to top-tier care.
The projects main goal is to assist the scrum teams with the Amazon Connect implementation for IVR and routing, manage user services within Amazon Connect, and offer training and support on AWS solutions.
Responsibilities:
  • Develop and implement Amazon Connect contact flows utilizing DynamoDB, Lambda, and Lex Bots for intelligent customer interactions.
  • Design and implement custom call routing solutions using routing profiles, queues, callbacks, emergency messages, hours of operation, and holiday routing, incorporating dynamic messaging features.
  • Build and manage custom logic with AWS Lambda to enhance contact center performance.
  • Write and maintain software using programming languages such as Python, Node.js, or Java, with a focus on integrating with AWS Lambda APIs to ensure effective functionality in the cloud environment.
  • Leverage tools like GIT, GitHub, and TFS for code version control and team collaboration.
  • Apply CI/CD practices to improve software deployment efficiency.
  • Coordinate development efforts with both onshore and offshore developers while interacting with line-of-business customers to understand requirements and deliver effective solutions.
  • Perform debugging, troubleshooting, and problem-solving to address issues quickly and efficiently.
  • Follow AWS best practices and pursue AWS certifications to stay updated with the latest cloud technologies.
  • 3+ years of experience in developing Amazon Connect contact flows using DynamoDB, Lambda, and Lex Bots.
  • 1+ years of experience in designing and implementing call routing using routing profiles, queues, callbacks, emergency messages, h

Employment Type: Full Time, Permanent

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Flexible timing
Monday to Friday
No travel
Night Shift
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Miratech Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
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