Walk In drive For International Voice & Non Voice Process...!!!

Job Description:

Customer Service International Voice & Non-Voice Process

• Provide customer support and resolve customer queries on call and chat
• Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
• Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Candidates should be flexible to work in 24*7 environments (US Shift).

Key Qualifications & Skills Required

• The candidate should have good command over English - fluency in spoken and written English, customer service skills and high energy levels.
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
• Should be a quick learner and self-motivated.

Core Competencies

• Pleasant, professional, and courteous personality.
• Excellent Problem Solving and Customer Service Skills
• Ability to think creatively and should have a positive attitude.
• Strong analytical & Interpersonal skills.

Benefits:

i. Life Insurance and Medical Insurance.

ii. Night Shift Allowance + Incentives