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17 Alorica Jobs

Walk in in drive For International Voice & Non Voice Process..!!!!

0-1 years

₹ 2.5 - 3.5L/yr

Mohali, Chandigarh

200 vacancies

Walk in in drive For International Voice & Non Voice Process..!!!!

Alorica

posted 14hr ago

Job Description

Job Description:

Customer Service International Voice & Non-Voice Process

  • Provide customer support and resolve customer queries on call and chat
  • Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
  • Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
  • Candidates should be flexible to work in 24*7 environments (US Shift).

Key Qualifications & Skills Required

  • The candidate should have good command over English - fluency in spoken and written English, customer service skills and high energy levels.
  • Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
  • Should be a quick learner and self-motivated.

Core Competencies

  • Pleasant, professional, and courteous personality.
  • Excellent Problem Solving and Customer Service Skills
  • Ability to think creatively and should have a positive attitude.
  • Strong analytical & Interpersonal skills.

Benefits:

i. Life Insurance and Medical Insurance.

ii. Night Shift Allowance + Incentives


Employment Type: Full Time, Permanent

Read full job description

Prepare for NON Voice Process roles with real interview advice

Top Alorica NON Voice Process Interview Questions

Q1. Which type Scheduler you used in ADF ?
Q2. Handling postpaid customer with high bill
Q3. How do you perform sql query optimization ?
View all 13 questions

What people at Alorica are saying

NON Voice Process salary at Alorica

reported by 1 employee with 5 years exp.
₹3.9 L/yr - ₹4.9 L/yr
87% more than the average NON Voice Process Salary in India
View more details

What Alorica employees are saying about work life

based on 595 employees
50%
70%
62%
52%
Flexible timing
Rotational Shift
No travel
Night Shift
View more insights

Alorica Benefits

Submitted by Company
Curious, Creative Culture
Flexible Schedules
Opportunities for Growth
Referral Bonuses
Submitted by Employees
Free Transport
Work From Home
Cafeteria
Health Insurance
Job Training
Soft Skill Training +6 more
View more benefits

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