Sales Coordinator (Senior Executive or Assistant Manager)

Key Responsibilities:

1. Order Processing & Management

• Process customer orders accurately and ensure timely execution.
• Coordinate with Sales, Production, and Logistics to ensure smooth order fulfillment.
• Track and monitor order progress, proactively addressing any delays.

2. Customer Coordination & Support

• Act as a primary contact for customer inquiries and product-related queries.
• Ensure timely resolution of customer concerns and maintain strong relationships for repeat business.

3. Sales Support & Coordination

• Assist the sales team with quotation preparation, sales presentations, proposals, and reports.
• Maintain and update sales records, customer profiles, and databases.
• Coordinate internal communication with R&D, NPD, and ATIC for smooth execution of customer requirements.

4. Sample Handling & Development Coordination

• Manage sample collection and development coordination with Sales, Technical, and ATIC Teams.
• Track and follow up on new product development, ensuring timely recommendations.

5. Communication & Documentation

• Facilitate smooth communication between Sales, Customers, and Internal Departments.
• Maintain and organize sales-related documents, contracts, and agreements.
• Ensure compliance with company policies and reporting standards.

6. Inventory & Sales Tracking

• Monitor inventory levels and coordinate restocking to prevent shortages.
• Assist in generating sales reports, tracking trends, and preparing sales forecasts.

7. Problem Resolution & Customer Satisfaction

• Address customer complaints efficiently and escalate critical issues when necessary.
• Support the Marketing Team in aligning promotional efforts with sales objectives.

Required Skills & Qualifications:

• Experience: 4-8 years in Sales Coordination, preferably in the Masterbatch/Plastic/Chemical Industry.
• Education: Graduate in Business, Marketing, or a relevant field.
• Communication: Strong verbal and written communication skills.
• Technical Proficiency: Familiarity with CRM, ERP, and MS Office for efficient reporting and data management.
• Interpersonal Skills: Strong ability to coordinate between multiple teams and manage customer interactions.

Why Join Us?

Work in a state-of-the-art laboratory with advanced testing technologies.

Exposure to cutting-edge polymer and pigment testing methodologies.

A collaborative and growth-oriented work culture.

Competitive salary and career advancement opportunities.

📩 Interested candidates can send their resumes to: rahul.kohli@alokindustries.com