Alldigi Hiring For Customer Care Executive - Escalation Desk

Job Details

Greeting from Alldigi Tech Limited !!!

Job Title: Customer Care Executive (Escalation calls and mails handling)

Job Description:

We are currently seeking a dynamic and experienced individual to join our clients" team as a Customer Care Executive. The ideal candidate will have a strong background in customer handling, with specific experience in managing escalations. Fluency in English and Tamil or Kannada or Malayalam or Hindi any one regional language is essential for this role.

Key Responsibilities:

• Handle escalated customer inquiries and complaints with professionalism and efficiency.
• Investigate and resolve complex customer issues in a timely manner to ensure customer satisfaction.
• Provide guidance and support to junior customer care representatives in resolving escalated cases.
• Collaborate with other departments to address recurring customer concerns and implement solutions.
• Maintain accurate records of customer interactions and escalations for future reference and analysis.

Requirements:

• Bachelor's degree or equivalent.
• Proficiency in English with fluency in Kannada, Malayalam, Hindi and Tamil.
• Minimum 2 years of experience in customer handling, with a focus on managing escalations.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Immediate joiners preferred.
• Working Conditions:
• Salary: 18,000 to 21,000 per month
• Fixed shift: 9:30 AM to 6:00 PM (9 hrs)
• 6 days working days (Sunday fixed week-off)

Interested Candidates ping your resumes through: Akshaya HR

mail@Akshaya.A@Allsectech.com

Call or Whatsapp@ 8122910504