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10+ UnitedHealth Interview Questions and Answers

Updated 2 Mar 2025

Q1. Take anyone product & sale it to me as I'm ur customer?

Ans.

Introducing our new line of wireless headphones with noise-cancellation technology!

  • Our headphones provide crystal-clear sound quality

  • The noise-cancellation technology blocks out all background noise

  • They are wireless, allowing for freedom of movement

  • The battery life lasts up to 20 hours

  • Comes with a sleek carrying case for easy transport

  • Compatible with all devices that have Bluetooth capabilities

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Q2. What is sales and sell this product to me

Ans.

Sales is the process of convincing a customer to buy a product or service. Let me sell you this product...

  • This product is designed to solve a specific problem or meet a particular need

  • It has unique features that set it apart from other products in the market

  • It offers great value for money and is competitively priced

  • It comes with a warranty or guarantee to ensure customer satisfaction

  • Here's how this product can benefit you specifically...

  • For example, if you're looking for a re...read more

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Q3. Take any product to explain how to do sale that product??

Ans.

To sell a smartphone, highlight its features, offer discounts, provide excellent customer service, and create a sense of urgency.

  • Highlight the key features of the smartphone such as camera quality, battery life, and storage capacity.

  • Offer discounts or promotions to entice customers to make a purchase.

  • Provide excellent customer service by addressing any concerns or questions promptly and professionally.

  • Create a sense of urgency by emphasizing limited stock or time-limited offe...read more

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Q4. What is your knowledge regarding Business Process Outsourcing (BPO)?

Ans.

BPO involves contracting a third-party service provider to handle specific business processes.

  • BPO helps companies focus on core business functions

  • Cost-effective solution for non-core activities

  • Improves efficiency and quality of services

  • Examples: customer support, technical support, data entry

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Q5. What knowledge do you have regarding BPO work?

Ans.

BPO work involves handling customer inquiries, providing support, and resolving issues through various communication channels.

  • Knowledge of customer service principles and practices

  • Proficiency in using communication tools like phone, email, and chat

  • Ability to handle customer complaints and escalations

  • Understanding of product/service offerings and company policies

  • Experience in data entry and CRM systems

  • Adherence to quality and productivity metrics

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Q6. TALK IN REGIONAL LANGUAGE INA PARTICULAR TOPIC FOR 2 MINUTES?

Ans.

I will talk about the importance of traditional festivals in my regional language for 2 minutes.

  • Traditional festivals play a significant role in preserving cultural heritage and promoting community bonding.

  • They provide an opportunity for people to come together, celebrate, and strengthen relationships.

  • Traditional festivals often involve rituals, music, dance, and traditional cuisine, showcasing the rich cultural diversity of our region.

  • Participating in traditional festivals h...read more

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Q7. What do you mean by bpo

Ans.

BPO stands for Business Process Outsourcing. It involves contracting non-core business functions to a third-party service provider.

  • BPO is a cost-effective way for companies to outsource non-core functions such as customer service, data entry, and accounting.

  • It allows companies to focus on their core competencies and improve efficiency.

  • Examples of BPO companies include Accenture, IBM, and Infosys.

  • BPO services can be provided onshore, nearshore, or offshore depending on the loc...read more

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Q8. Sell me this Samsung galaxy watch ?

Ans.

Samsung Galaxy Watch is a perfect blend of style and functionality, offering a seamless experience for fitness enthusiasts and tech-savvy individuals.

  • The watch has a sleek and stylish design that complements any outfit.

  • It offers a range of fitness tracking features, including heart rate monitoring, step tracking, and workout tracking.

  • The watch also has a long battery life, lasting up to 4 days on a single charge.

  • It allows you to make and receive calls and texts, stream music,...read more

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Q9. What is a sale? Sale any product?

Ans.

A sale is the exchange of goods or services for money or other valuable consideration.

  • A sale involves a transaction where a product or service is exchanged for money or other forms of payment.

  • It is a process of persuading a customer to make a purchase.

  • Sales can be made in person, online, over the phone, or through other channels.

  • Examples include buying a new phone at a store, purchasing a subscription online, or hiring a service provider for a home repair.

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Q10. Any other weakness a

Ans.

I tend to be too detail-oriented, which can sometimes slow down my work.

  • I have a tendency to focus on small details and may spend more time than necessary on a task.

  • I am aware of this weakness and have been working on improving my time management skills.

  • For example, in my previous role as a Customer Care Executive, I would sometimes spend too much time researching a customer's issue to ensure I had all the information before providing a solution.

  • To overcome this weakness, I h...read more

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Q11. How many languages you know

Ans.

I am fluent in three languages: English, Spanish, and French.

  • Fluent in English, Spanish, and French

  • Able to communicate effectively in all three languages

  • Experience in providing customer care in multiple languages

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Q12. How to sale the product

Ans.

To sell a product, understand customer needs, highlight benefits, build rapport, overcome objections, and close the sale.

  • Understand customer needs and preferences

  • Highlight the benefits and features of the product

  • Build rapport and trust with the customer

  • Overcome objections by addressing concerns

  • Close the sale by asking for the purchase or offering incentives

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Q13. Sell me the pen, paper, phone

Ans.

I will show you how this pen, paper, and phone can make your life easier and more organized.

  • The pen is essential for jotting down quick notes or signing important documents.

  • The paper provides a tangible surface for brainstorming ideas or creating to-do lists.

  • The phone allows you to stay connected with others, access important information, and manage your schedule efficiently.

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Q14. Where are leving ?

Ans.

I am currently living in New York City.

  • I am living in New York City.

  • I have been living here for the past 5 years.

  • I enjoy the diverse culture and opportunities in the city.

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Q15. What is BPO

Ans.

BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.

  • BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

  • Companies often use BPO to reduce costs, improve efficiency, and focus on their core competencies.

  • Popular BPO destinations include India, the Philippines, and Eastern Europe.

  • Examples of BPO companies include Accenture, Convergys, and Teleperf...read more

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Q16. Sale the pepar

Ans.

I would be happy to assist you with purchasing the paper. How many copies would you like to buy?

  • Ask the customer how many copies of the paper they would like to purchase

  • Provide information on any current promotions or discounts on the paper

  • Offer to assist with any additional questions or concerns the customer may have

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Interview Process at UnitedHealth

based on 67 interviews
3 Interview rounds
HR Round - 1
HR Round - 2
HR Round - 3
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