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Customer Care Executive
Thomson Digital
posted 2hr ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Serve as the primary point of contact for customer inquiries via phone, email, chat, or in-person.
- Resolve customer complaints efficiently, ensuring a high level of customer satisfaction.
- Maintain accurate records of customer interactions, feedback, and resolutions in the CRM system.
- Provide detailed information about products, services, or policies to customers.
- Collaborate with internal departments to address and resolve customer issues.
- Monitor and follow up on pending customer requests and escalate unresolved issues when necessary.
- Identify customer needs and provide appropriate solutions or alternatives.
- Conduct post-interaction follow-ups to ensure customer satisfaction.
- Assist in onboarding new customers and guide them through processes or services.
Employment Type: Full Time, Temporary/Contractual
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People are getting interviews at Thomson Digital through
People are getting interviews through
(based on 2 Thomson Digital interviews)
Job Portal
50%
50% candidates got the interview through other sources.
Low
Confidence
?
Low Confidence means the data is based on a small number of responses received from the candidates.
What people at Thomson Digital are saying
Customer Care Executive salary at Thomson Digital
reported by
2
employees
with 1-2
years exp.
₹2.5
L/yr - ₹3.2
L/yr
11%
more
than the average Customer Care Executive Salary in India
View more details
What Thomson Digital employees are saying about work life
based on 259 employees
Strict timing
Monday to Saturday
No travel
Day Shift
Thomson Digital Benefits
View more benefits
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