Executive/ Assistant Manager/ Manager - CRM

Role & responsibilities

• Monitoring relationships with existing customers and providing an effective sales funnel
• Optimizing existing customer database to reach out to prospective customers in future
• Developing innovative and novel techniques of attracting and onboarding new sets of customers
• Ensuring timely collections from existing as well as new customers
• Executing low hanging collections
• Providing assistance in flat shifts, loan shifts to the customers
• Be the SPOC for all the registrations, procedural work and handovers to the specific customer and providing them with a warm onboarding experience
• Ensuring hassle free cancellations across board and products by assisting the customers in a time bound manner
• Expanding outreach to customers by successfully executing cross-selling initiatives- loyalty programs, up-selling, cross-selling etc.

Preferred candidate profile

• Excellent academic record with 80% or more in at least one board examination or higher
• Undergraduate and Post-graduate (if applicable) from NIRF ranked campus
• Excellent communication, presentation and negotiation skills
• Understanding of Collections/sales channel/ real estate/ products etc.

Location: Aliens Space Station, Gachibowli-Tellapur, Hyderabad

Mode: Work from Office

Work timings: 11-8PM (Week-offs on Monday)

Website: https://www.aliensgroup.in/