Deputy Manger - CRM / Senior Manger - CRM

Qualifications: Bachelor's degree

Preferred: Male and female candidates can apply.

Responsibilities:

• Manage the monthly collection process, ensuring timely payments from purchaser/allottee and maintaining accurate records
• Coordinate the sale deed documentation process, liaising with legal teams, clients, and relevant authorities to facilitate smooth property transfers
• Maintain and update the customer relationship management (CRM) system, ensuring all client information and transaction details are accurately recorded
• Provide exceptional customer service to clients, addressing their queries and concerns in a timely and professional manner
• Collaborate with the sales and property management teams to ensure seamless communication and a consistent customer experience
• Analyse CRM data to identify trends, generate reports, and provide insights to the management team
• Stay up-to-date with industry regulations, legal requirements, and best practices related to real estate transactions

Requirements:

• Minimum 5-10 years of experience in a real estate CRM or property management role
• Strong understanding of the real estate industry, including the legal and financial aspects of property transactions
• Excellent communication and interpersonal skills, with the ability to effectively interact with clients, colleagues, and external stakeholders
• Proficient in using CRM software and other real estate-specific tools
• Meticulous attention to detail and excellent organizational skills
• Ability to work independently and as part of a team, with a customer-centric approach
• Familiarity with local real estate laws and regulations