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Adani Group
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Lead - Complaints, Compliments, Comments(CCC)
Adani Group
posted 23d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Education Qualification
- Bachelors of engineering in electronics, civil, mechanical etc. or degree in aviation management, quality assurance, mathematics, statistics or a related field
- Masters degree in mathematics, science, statistics or relevant certification in quality management is preferred
Experience
- 10-15 years of experience in the aviation industry
- Demonstrated track record in quality management and process improvement
- Proven experience in leading and developing high-performing teams
The Lead Complaints, Compliments, Comments will have the following key responsibilities:
- Develop and implement a comprehensive feedback management system to handle complaints, compliments, and comments effectively.
- Lead a team responsible for processing, documenting, and analyzing customer feedback and suggestions.
- Establish processes for timely and empathetic responses to customer complaints and compliments.
- Collaborate with cross-functional teams to address recurring issues and improve customer experience based on feedback analysis.
- Utilize data and insights from feedback to identify trends, areas of improvement, and opportunities for operational enhancements.
- Prepare and present regular reports on feedback trends, analysis, and the impact of implemented improvements.
- Ensure compliance with industry regulations and standards related to feedback management and customer satisfaction.
- Conduct training sessions for employees on effective handling of customer feedback and communication.
- Stay updated with industry best practices and technological advancements in feedback management systems.
- Contribute to the development and enhancement of customer feedback platforms and interfaces.
Employment Type: Full Time, Permanent
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What people at Adani Group are saying
Lead salary at Adani Group
reported by
4
employees
with 6-14
years exp.
₹9
L/yr - ₹20
L/yr
At
par with the average Lead Salary in India
View more details
What Adani Group employees are saying about work life
based on 1.5k employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Adani Group Benefits
Submitted by Company
Job Training Health Insurance Soft Skill Training 
Cafeteria
Submitted by Employees
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