Manager - Key Account

Qualifications:

• Bachelor s degree in Business, Operations, Sales, or related fields.
• 5+ years of experience in operations, sales, or account management, preferably in airport services, hospitality, or retail.
• Proven experience in team management.
• Strong communication, negotiation, and stakeholder management skills.
• Ability to thrive in a fast-paced and dynamic environment.

Skills:

• Operational efficiency
• Sales management
• Stakeholder engagement
• Leadership and team management
• Problem-solving and decision-making

Key Responsibilities:

1. Operations (30%):
   • Implement and monitor Standard Operating Procedures (SOPs) for AdaniOne services at Mumbai Airport.
   • Ensure seamless integration of the AdaniOne app with airport services and processes.
   • Oversee day-to-day on-ground activities and resolve operational challenges to ensure smooth functioning.
   • Conduct periodic audits to maintain service quality and adherence to SOPs.
2. On-Ground Sales (60%):
   • Drive sales initiatives for AdaniOne s services at Mumbai Airport, ensuring the achievement of revenue targets.
   • Manage and motivate the on-ground sales team to promote the AdaniOne platform to airport passengers.
   • Implement marketing campaigns and offers in coordination with the marketing team to boost sales.
   • Monitor customer feedback and insights to refine sales strategies and improve customer experience.
   • Ensure all sales-related activities are aligned with the overall airport customer service goals.
3. Stakeholder Management (10%):
   • Liaise with internal and external stakeholders, including airport authorities, retail partners, and service providers, to facilitate seamless execution of AdaniOne s services.
   • Represent AdaniOne in key stakeholder meetings and ensure alignment of objectives.
   • Address stakeholder concerns and build strong, collaborative relationships to optimize service delivery.
4. Team Management:
   • Lead, mentor, and manage a team responsible for on-ground operations and sales at the airport.
   • Monitor team performance, provide feedback, and drive employee engagement.
   • Ensure proper training and development programs for the team to maintain high service standards.