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64 ACT Fibernet Jobs
Quality Analyst
1-6 years
₹ 3 - 4.25L/yr
Hyderabad / Secunderabad
1 vacancy
Quality Analyst
ACT Fibernet
posted 4hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Roles and Responsibilities
- Conduct call quality analysis to ensure adherence to company standards.
- Monitor calls for quality check and provide feedback to agents on improvement areas.
- Utilize quality tools such as call monitoring software to track performance metrics.
- Collaborate with team members to resolve issues related to call quality and customer satisfaction.
- Provide timely reports on call quality trends and recommendations for process improvements.
Employment Type: Full Time, Permanent
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Rating based on 1 Quality Analyst
review
Anonymous · Quality Assurance
in Hyderabad
Very nice organization
Read 1 reviewQuality Analyst salary at ACT Fibernet
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ACT Fibernet Benefits
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