Manager-Technology (BNG/AAA)

Job Description:

1. Implement projects/assignments related to network maintenance, upgrade, scaling, etc.
2. Monitor network uptime and performance, security, redundancy
3. Install, configure and maintain switches, routers and servers.
4. Test new features and products, document test cases and results
5. Resolve service problems by providing the best solution to internal teams and customers.
6. Simulating live network topology in lab and troubleshooting issues
7. Maintain applications including regular backups, high availability, latest version and security
8. Flexible to work at any hours as per business requirements.
9. Updating job knowledge by participating in educational opportunities; maintaining personal networks.
10. Maintaining SOP for all troubleshooting and problem resolution steps
11. Enterprise customers escalations management and interaction for troubleshooting and handling of issues.

SKILLS & EXPERIENCE DESIRED:

• 10+ yrs of experience in NOC Support or networking related profile
• Manage end to end BNG operation & Projects.
• BNG Vendor management.
• Capacity & Feature planning.
• Crisis/Disaster management
• BNG security.
• Cross functional coordination.
• New BNG Product / Solution evaluation & Implementation.
• Hands-on for multiple BNG products : Huawei , Nokia
• Decrease manual effort & reduce FR through automation.
• Arrange training for new product & work towards team skill improvement.
• Vendor Escalation & Outage restoration
• SOP/MOP/NW diagram review and update​
• Working on changes and incidents for all BNG issues.
• Team Management
• Process Evaluation & Improvements
• Flexible to different working hours & late hours migrations
• Understanding of AAA workflows & solutions along with integration with BNG and complete eco-system.