Quality Analyst - US Process WFO Only

Roles & Responsibility:

This is a full-time on-site role for a Quality Analyst. The Quality Analyst will be responsible for ensuring products meet quality standards, creating and implementing quality assurance policies and procedures, analysing product data, and communicating with different teams.

** This Job is for Night Shift**

• Strong analytical, quality control, quality assurance, and quality management skills
• Excellent communication skills to effectively collaborate with various teams and stakeholders
• • Call Auditing and Evaluation
• • Candidate Should have 0-6 months of exp in leadership Role with International BPO.
• • Conduct audits and feedback for all the agents with the objective of improving agents.
• • Giving 1on 1 feedback to Agents & Team when required
• • Understand customer needs and requirements to develop effective quality control processes.
• • Performs monitoring and assessment of all interactions of the associates (Inbound /Outbound Calls)
• • Data analysis and creating designated reports/dashboards.
• • Prepare TNA, publish and execute for 100% closure.
• • Ok with Night Shift only.
• • 8-week offs in a month.
• • Good Comm Skills Mandate.

Qualification.

Experience -1+ year as QA on papers.

Qualification - 12th/ UG/ Graduate.

Location - Gurgaon , Haryana

Salary Best In the Market + cabs+ PF(Night Shifts Only)

Call Hr@9958617747 Between 3-8 pm and share cv on whatsapp as well.