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Accor Hospitality

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4.7

based on 75 Reviews

912 Accor Hospitality Jobs

ASSISTANT MANAGER - HOUSEKEEPING

AAPC India Hotel Management Pvt. Ltd.

4.7

based on 75 Reviews

6-10 years

Mumbai

ASSISTANT MANAGER - HOUSEKEEPING

Accor Hospitality

posted 13d ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Operating Housekeeping Hotel Management Hospitality Front Office Cleaning

+ 9 more

Job Description

About The Role :
Prime Function:

Assist the Executive Housekeeper in managing and directing all
Housekeeping activities in the hotel to ensure that the highest levels of cleanliness and guest satisfaction & also maintaining high level of service and cleaning & maintenance standards in all areas of responsibilities.

To assign duties, inspect work, and investigate complaints regarding Housekeeping service and equipment and hence take corrective action.

Establish standards and procedures for the work of Housekeeping team and plan work schedules to ensure adequate service.

To direct and control the Housekeeping operations and staff of the Housekeeping department.

Any matter which may effect the interests of hotel should be brought to the attention of the Management.

Key Responsibilities:

Housekeeping Planning

Assist the Executive Housekeeper to plan and coordinate the activities of housekeeping supervisors and the team.

People Management

Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.

Maintain appropriate staffing levels in order to consistently provide excellent guest service.

Provide effective support to the team to enable them to provide a range of effective and efficient services.

Ensure that the team has been trained for all safety provisions.

Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.

Respond to customer queries by resolving issues in a timely and efficient manner

to ensure customer satisfaction.

Financial Management

Assist the Executive Housekeeper to formulate yearly business plan and budget.

Ensure to maintain department budget within established guidelines and explain monthly variances.

Identify optimal, cost effective use of the resources and educate the team on the same.

Maintain cost controls through proper scheduling and inventory management.

Operational Management

Inspect guest and public areas on a regular basis to ensure that the furnishings, facilities and equipments are clean and in a good condition.

Ensure to maintain appropriate grooming standards in hygiene, uniforms, appearance, posture and conduct of the Housekeeping personnel.

Inspect all renovation projects and ensure rooms are defect free prior to release.

Assist in all inventories and ensure to coordinate the training programes.

Coordinate all repairs & refurbishments.

Ensure to conduct daily briefings in order to provide effective and efficient services.

Conduct follow-up to ensure that high standards of quality are maintained and that all procedures are adhered to.

Ensure to inspect the rooms on a regular basis.

Coordinate operations with Department coordinators, supervisors and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services.

Coordinate the making of new uniforms and also maintain the records of condemn linen and uniforms.

Ensure that all records regarding uniforms are maintained.

Interact with guests and personnel of the hotel in an efficient and friendly manner.

Ensure that preventative maintenance of furniture, carpeting, equipment and supplies is an on-going process.

Ensure that the highest standards of cleanliness, maintenance and safety are practiced in the Housekeeping department and in all other areas of the hotel.

To plan and organize the operations to effectively achieve and maintain the established standards of cleanliness in interiors, guest rooms, corridors, public areas and back of the house areas.

Managerial Qualities

Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;

Ability to accept responsibility;

Self confidence, motivation, drive and tenacity;

Ability to enhance organizational performance;

Ability to clearly delegate tasks and responsibilities;

Ability to think strategically, inductively, and creatively;

And the propensity to recognize and acknowledge other peoples’ ideas.

Hygiene / Personal safety / Environment:

Ensures that the workplace and storage areas remain clean and tidy

Respects the instructions and safety guidelines for the equipment (s)he uses

Applies the hotel's security regulations (in case of fire etc)

Applies the ISO 9001 quality certification requirements that impact his/her role

Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Novotel' ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme.

Employment Type: Full Time, Permanent

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