Room Attendant

Ensure highest level of hygiene and cleanliness, all amenities, proper maintenance and a perfect room for Guests as per hotel standards

Knows the location of different rooms and suites and their names and their layout of the hotel

Responsible for floor master keys and security of guest rooms and ensures all standards as per checklist

Prepares and services rooms to meet Guest requirements on the floor by keeping Guest preferences in mind

Specific no of rooms departure clearance by 9 a.m,11 a.m,1 p. m and 4 p. m

Knows and gives evening /turndown services

Control consumption of supplies and check pilferage s

Care in placements of personalized stationery and removing them on departure

Prepares accurate occupancy report with information regarding scanty baggage, luggage occupied to control skippers and ensure correct billing

Informs supervisor / housekeeping desk of lost and found items, missing articles and damaged property

Coordinates with Housekeeping desk for amenities like bathrobes, plants, Stationery , mini bar, maintenance etc

Checks all consumption of items in the room mini bars, replenishes them as when required and raises checks for consumption

Mini bar replenishments from mini bar stores by 11.a.m/3p.m

Checks all consumption of items in the room mini bars, replenishes them as when required and raises check for consumption

Sends Guests laundry to the laundry

Coordinates with room service for clearance of soiled trays, etc

Maintaining the Pantries/ Pan stocks

Cleaning supplies with appropriate methods

Knows & Replenishes the different emergency supplies

Give feedback to supervisors regarding the status of rooms, extra amenities provided etc. at end of shift

Feed back of guest messages regarding services

Keeps a check on activities and people on the floor and informs the supervisor / Desk of any suspicious or irregular movement

Informs Housekeeping supervisor of any guest requirements regarding Housekeeping which are beyond his/her own capabilities

Ensure maximum privacy and least disturbance to Guests in rooms

Shooting of soiled linen/counting linen per shift at 4 pm / 10 pm

Ensure spotting, Shampooing , repair, laying of carpets and rugs

Ensures spotting and upkeep of upholstery and lampshades

Ensures cleaning and maintenance of equipment