GSA - Front Office

Company Description

 Join  us at Accor,  where  life pulses  with  passion! ?

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition:tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!?

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

 Hospitality    is  a  work  of  heart  , ?
 Join  us and  become  a  Heartist  ®. 

About The Role :

Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors

Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.

Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.

Any matter which may affect the interests of  the hotel  should be brought to the attention of the Management.

Provide effective support to the team to enable them to provide effective and efficient services.

Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Identify optimal, cost effective use of the resources and educate the team on the same.

Ensure quality and appropriateness of customer service provided.

To maintain Front Office log book and shift reports.

Respond to inquiries and resolve problems in an effective manner.

Ensure all guests receive a swift, smooth, professional and friendly check in and check out

Ensure quality in all aspects of the job.

Maintain record of all banquet and any other functions in the hotel.

Liaise with other departments for the resolution of day-to-day administrative and operational issues.

Carry out other duties which naturally fall within the reasonable expectations of the post.

Adhere to the Procedures & Standards Manual.

Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.

Liaise with Housekeeping for the Room Status.

Handle additional responsibilities as and when delegated by the Management.

Qualifications

Diploma / Degree in Hotel Management or any other equivalent qualifications.

Additional Information

Total 0-1 Years of experience in Hotel.