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based on 75 Reviews

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Longevity Attendant - Fairmont Spa and Longevity

Fairmont Hotels Resorts

based on 75 Reviews

2-4 years

Mumbai

1 vacancy

Longevity Attendant - Fairmont Spa and Longevity

Accor Hospitality

posted 14d ago

Flexible timing

Key skills for the job

+ 2 more

Guest Support & Preparation:

Assist guests in getting ready for their therapies, including helping with equipment setup and ensuring they are comfortable.
Provide guests with a brief overview of the therapy they will be receiving, ensuring they understand the procedure and any safety measures.
Address any questions or concerns guests may have before therapy initiation.

Assistance During Therapy:

Help the Longevity Ambassador during the therapy sessions by providing physical support to guests as needed.
Monitor guests during the therapies to ensure they are comfortable and report any signs of distress or discomfort.
Ensure all equipment used is functioning properly and notify the Longevity Ambassador or Spa Management if any issues arise.

Safety and Comfort Monitoring:

Ensure that guests adhere to safety protocols and are using the equipment correctly.
Observe guests physical and emotional well-being throughout the therapy and aid when needed.
Ensure the environment is clean, safe, and comfortable for guests during and after therapy sessions.

Post-Therapy Care:

Assist guests after their therapies by helping them with post-treatment procedures and aftercare.
Ensure guests receive proper hydration, relaxation, or any necessary follow-up as directed by the Longevity Ambassador.
Provide guests with any take-home materials or instructions related to their therapy.

Equipment and Facility Maintenance:

Assist in the upkeep and cleaning of therapy equipment and surrounding areas.
Ensure that equipment is sterilized and ready for the next guest, maintaining high standards of hygiene.
Report any issues with equipment or facilities to management.

Collaboration and Communication:

Work closely with the Longevity Ambassador to ensure that guest care plans are followed.
Communicate effectively with the team to provide the best guest experience and assist with any special needs or requests.
Participate in team meetings and share observations on guest responses to therapies.

Administrative Support:

Assist in maintaining records related to guest care and therapy sessions, ensuring accurate documentation is provided to the Longevity Ambassador.
Help with other administrative tasks as needed.

Ongoing Learning:

Engage in training sessions to stay updated on safety protocols, equipment uses, and any advancements in the therapies being offered.
Attend team meetings to discuss new practices or techniques to enhance guest experiences.

Qualifications

High School Diploma or Equivalent (Required); certifications in health & wellness (e.g., CPR, personal training, massage therapy) are a plus.
Previous experience in customer service, hospitality, or wellness environments preferred, with a focus on guest care and comfort.
Basic knowledge of wellness equipment operation and maintenance, with an eye for cleanliness and safety protocols.
Strong communication and interpersonal skills, with the ability to address guest concerns, explain therapies, and collaborate with team members.
Physical stamina and ability to assist guests during therapy sessions, including lifting or supporting equipment as needed.
Attention to detail and ability to observe guest well-being, ensuring a safe and comfortable environment throughout the therapy process.
Willingness to learn and engage in ongoing training, staying updated on wellness practices, safety protocols, and new therapies.

Employment Type: Full Time, Permanent

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