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Food and Beverage Hostess
Accor Hospitality
posted 1hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Fairmont Mumbai is seeking enthusiastic individuals to join our pre-opening team as Food and Beverage Hostesses. This is an exciting opportunity to be part of a luxury hospitality brand and contribute to creating memorable guest experiences in our diverse dining outlets.
Key Responsibilities:
- Guest Engagement: Warmly welcome guests upon arrival, escort them to their tables, and ensure their comfort throughout their dining experience.
- Menu Knowledge: Provide detailed information about menu items, including ingredients and preparation methods, and make recommendations based on guest preferences.
- Order Management: Take accurate food and beverage orders from guests, ensuring all special requests are communicated to the kitchen and bar.
- Service Coordination: Work closely with kitchen and bar staff to ensure timely delivery of orders and maintain smooth service flow.
- Upselling: Proactively promote menu items, beverages, and special promotions to maximize revenue opportunities.
- Quality Assurance: Monitor and ensure the quality of food and beverage presentation meets Fairmont standards before serving to guests.
- Problem Resolution: Address any guest concerns or complaints promptly and professionally, striving to resolve issues to the guests satisfaction.
- Team Collaboration: Collaborate with fellow team members to provide seamless service and contribute to a positive working environment.
- Hygiene and Safety: Adhere to hygiene and safety regulations to maintain a clean and safe work environment for guests and colleagues.
Qualifications
- Previous experience in a similar role within the hospitality industry preferred.
- Excellent communication and interpersonal skills with the ability to engage positively with diverse guests.
- Strong organizational skills and attention to detail.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- Flexibility to work shifts, including weekends and holidays as per business needs.
- Knowledge of food and beverage operations, including wine service, is an advantage.
- Diploma or degree in hospitality management or a related field is desirable.
Employment Type: Full Time, Permanent
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What Accor Hospitality employees are saying about work life
based on 75 employees
Flexible timing
Rotational Shift
No travel
Day Shift
Accor Hospitality Benefits
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