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Accor Hospitality

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4.7

based on 75 Reviews

907 Accor Hospitality Jobs

Team Leader - Housekeeping

AAPC India Hotel Management Pvt. Ltd.

4.7

based on 75 Reviews

2-4 years

Khopoli

Team Leader - Housekeeping

Accor Hospitality

posted 3hr ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Operating Housekeeping Hotel Management Hospitality Cleaning Pest Control

+ 10 more

Job Description

About The Role :
Prime Function:

Optimizes work productivity by effectively scheduling and allocating all available resources and recommends changes in methods, equipment, design, staff, to EHK in order to improve departmental standards/productivity and ensures implementation of the same

Ensures cleanliness and hygiene standards in all areas of the hotel

Ensures adherence to company and hotel policies by all departmental employees

Plans the organization of work within the department, including assignments, time schedules and vacations

Ensures all relevant documentation and records
are updated and complete

Ensures guest requirements and requests are promptly and efficiently responded to in order to achieve customer satisfaction

Any matter which may effect the interests of the hotel should be brought to the attention of the Management.

Key Responsibilities:
People Management

Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.

Interact with guests and personnel of the hotel in an efficient and friendly manner.

Provide effective support to the team to enable them to provide a range of effective and efficient services.

Ensure that the team has been trained for all safety provisions.

Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.

Conduct on-going training and coach all the employees and ensure to maintain records.

Conduct briefing for Housekeeping Attendants.

Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Guides and advises EHK on key performance indicators of employees in the department and ensures measurement of the same

Ensures adherence to company and hotel policies by all departmental employees

Financial Management

Identify optimal, cost effective use of the resources and educate the team on the same.

Operational Management
Administration:

Daily closing stock of housekeeping store

Prepare store requisitions and draw items for general store

To update pending maintenance list

To monitor the performance of desk

Responsible for the operation of department in the absence of the EHK / AEHK.

Maintain the housekeeping store and stock record by constant updating of receipts and issues

To ensure items are ordered before they reach the defined reorder level.

Responsible for the periodical physical Inventory of items in store and circulation Uniform, linen, guest supplies, cleaning supplies, Operational equipments and capital equipments

Linen and uniform room:

Routine check on the condition of the linen and uniform and the quality of processing

Assign job to tailor

Inventory control of linen and uniform by conducting month end inventory

Quality audit – replacing worn out items with new ones from store, and regular discards

Issue of uniforms for new staff

Strictly adhere to exchange procedure and loan procedures

Submit required reports to EHK

Ensure laundry, linen and uniform room are pest free

Ensures all maintenance are reported on time to engineering department and timely action is taken

Guest floors:

Routine check on the floor staff, condition of the linen and uniform, supplies, equipments and trolleys

Responsible for providing hygienically clean, safe and comfortable rooms with effective amenities and mini bar by checking all rooms critically and inspecting them

Plan for PMP schedule

Check occupancy reports and follow up with concerned personnel on thorough cleaning conducted, and status of under repair rooms

To ensure availability of rooms at all times based on arrival-departure pattern of the hotel by clearing departure rooms on priority and avoiding major break down in rooms by regular preventing maintenance programme.

Responsible for the activities of all floor staff and housekeeping attendants under her jurisdiction

Responsible for cleanliness, upkeep and maintenance of all areas- pantries, trolleys, shafts, corridors, elevator landings, staircases etc

Responsible for smooth operation of the shift by ensuring all equipments are in good working condition and sufficient quantity of linen, and guest and cleaning supplies are provided to staff

Reporting defects in all areas and regular follow up with engineering department on pending maintenance

Reporting irregularities on the floor to EHK – Occupancy reports, damages, missing items, Lost and found properties of guests.

Responsible for effective mini bar management as per organization’s standards by checking and replenish mini bar and produce dockets for posting

Public area:

Detailed checking of public area

Follow thorough cleaning schedule strictly

Report all defects in area to the engineering department and ensure they are rectified immediately – Liaise with engineering department daily for the same

Responsible for smooth operation of the shift by ensuring all equipments are in good working condition and sufficient quantity of cleaning supplies are provided to staff

Plan for PMP schedule

To maintain a complete advance schedule of renovation of Public area in direct consultation and concurrence with EHK

Staff training:

Ensures departmental employees are fully trained, conduct regular training sessions personally through class room and on the job training

Ensures attendance on behavioral and vocational training in own and related areas to enhance kills and encourage multi functionality

Ensures career development and succession planning for subordinates

Review the performance of direct subordinates and determine their development needs by using the appraisal system

Counsel subordinates in work related matters

Recommends hiring, promotions, increments, disciplinary action, performance related salary increments for all subordinates

Ensure department employees are fully trained on all hotel systems, procedures to ensure safety requirements

Hygiene / Personal safety / Environment:

Ensures that the workplace and storage areas remain clean and tidy

Respects the instructions and safety guidelines for the equipment (s)he uses

Applies the hotel's security regulations (in case of fire etc)

Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Novotel's ISO 14001 environmental commitments as applicable to the role

Employment Type: Full Time, Permanent

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